Introduction

Welcome to Spring Mattress. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website springmattress.co and use our products and services across our catalog, including Toppers, Latex Mattress Toppers, Wool Mattress Toppers, Innerspring Mattresses, Bedding, Sheets, Luxury Mattresses, Furniture, Platform Bed Frames, Nursery, Pillows, Latex, Adjustable Beds, Comforters, Wool Comforters, Body, Contour, Mattresses, New, Mattress Topper, Crib Mattresses, Natural Latex Mattresses, Mattress Toppers, Hybrid Mattresses, Kids Mattresses, Luxury Mattress Toppers, Mattress Protectors & Pads, Bedroom Furniture, and Foam Mattresses. Your privacy is important to us, and we take reasonable measures to protect your information and secure your privacy rights.

Data Collection

We collect information to provide you with a superior shopping experience and to improve our offerings. The types of personal information we collect may include:

• Identifying information such as your name, email address, postal address, and phone number.
• Account credentials and purchase history to process orders and manage your account.
• Payment information and billing details processed through our secure payment partners.
• Browsing and usage data, including pages visited, products viewed, time spent on pages, search queries, and device information (IP address, browser type, operating system).
• Communications you submit to us, such as inquiries, reviews, and feedback.

We may collect information directly from you, automatically through your browser or devices, and from third parties (with your consent or as permitted by law). Some information may be collected using cookies and similar technologies to enhance your experience.

Usage of Information

We use the information we collect to:

• Process and fulfill orders, payment, and returns.
• Personalize your experience by recommending products based on your interests and past purchases.
• Improve product quality, services, and website functionality, including troubleshooting and analytics.
• Communicate with you about orders, promotions, updates, and account-related information.
• Protect against fraud, enforce our terms, and comply with applicable laws and regulations.

Your information may be aggregated or de-identified for analytics, benchmarking, and research purposes, and may be shared with trusted service providers working on our behalf under confidentiality obligations.

Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest using industry-standard protocols.
• Secure purchase and payment processing through trusted payment gateways.
• Access controls, authentication, and regular monitoring of systems and networks.
• Regular security assessments, vulnerability management, and incident response planning.
• Policies and training designed to minimize risk and ensure proper handling of personal data.

While we strive to protect your information, no method of transmission or storage is entirely secure. If you have concerns about a potential breach, please contact us immediately so we can respond promptly.

User Rights & Contact Information

You have rights regarding your personal data, subject to applicable laws. Depending on where you are located, you may have the right to access, rectify, erase, restrict processing, object to processing, or port your data. You may also request to delete your account where available. To exercise these rights or inquire about our privacy practices, please contact us:

• Email: privacy@springmattress.co
• Mail: Spring Mattress, Attn: Privacy Compliance, 123 Comfort Ave, Suite 200, Sleep City, SP 00000
• Phone: (555) 123-4567

When you contact us, please provide your name, email address used with your Spring Mattress account, and a clear description of your request. We will respond in accordance with applicable laws and our internal policies.